Q: IS THERE A CUSTOMER SERVICE NUMBER I CAN CALL? A: Yes, should you have any problems our friendly customer service staff is here to help you if you have a question? Customer service hours Monday - Friday at 9:00 am till 7:00 pm Eastern Standard & customer service hours Saturday at 9:00 am till 5:00 pm Eastern Standard. Q: CAN I PUT THE WHOLE FRUIT IN THE JUICER? A: Yes, as long as it fits in the chute. You can put citrus fruits in whole but you will not get tasty juice. But it is recommended you peel to enhance the sweet flavor. The only time we recommend putting the fruit in whole is if you are using these skins for a cooking recipe. Citrus peel causes the juice to be bitter. Q: CAN I PUT WHOLE FRUITS WITH LARGE PITS IN THE JUICER? A: No, remove large pits such as mango, peach, etc., as they will damage the blade and possibly the unit. Q: CAN I PUT ALL COMPONENTS IN THE DISHWASHER? A: Yes, in a regular household dishwasher. Not for use in a European Import or Commercial dishwasher. Q: CAN I ORDER SPARE PARTS? A: See the back inside cover of the instruction manual for the spare parts order form or call: 1-973-287-5150 (MON-FRI 9AM to 7PM EST & SAT 9AM - 5PM EST). Q: HOW CAN I MAKE SMOOTHIES IF YOU CAN NOT ADD MILK OR BANANAS TO THE POWER JUICER? A: This juicer will not make smoothies, only fresh juice for smoothies. Add all smoothie ingredients separately in a blender. Q: CAN I ADD ICE OR LIQUID TO THE POWER JUICER? A: No, ice turns to water and any other liquid will just run out of the side of the receptacle. Add these items separately in a glass, pitcher or blender. Q: WHAT IS THE DIAMETER OF THE FEED CHUTE? A: The inside diameter of the chute is approximately 3". Q: HOW MUCH DOES THE POWER JUICER WEIGH? A: The Power Juicer weighs approximately 15 pounds. Q: HOW CAN I GET BERRY JUICE TO COME OUT OF THE RECEPTACLE? A: Put harder juicer fruits through after the berries. These fruits will produce more juice and push the berry juice through the receptacle. If you are only using berries then take the machine apart and empty juice from the receptacle into a glass or bowl. Q: HOW CAN I GET MORE PULP FOR COOKING RECIPES? A: Unfortunately you may have to juice quite a bit to get a lot of pulp. The Jack LaLanne Power Juicer gives up to 30% more juice than other juicers so there is not a lot of waste, which means it uses more of the pulp when it makes juice. The good news is you can freeze the pulp in airtight bags or containers. So every time you make fresh juice just freeze the pulp until you are ready to use it. Q: HOW LONG DOES THE FRESH JUICE LAST? A: To get the full benefits of fresh juice it is best if you drink it right away. As fresh juice sits it looses significant amount of vitamins and nutrients. Some juices last longer than others and refrigerate well as long as they are in a sealed container. They can only be kept for a few hours. Preferably in a glass covered container so the flavor is not altered. You can add a few drops of lemon juice to help maintain the flavor. Here is a list of juices that refrigerate well: Carrot, Apple, Orange, Pear, Grape, Grapefruit, Pineapple, Kiwi, Prune, Peach, Celery, and Beet Juice. You can also freeze fresh juice the same way. Juice can be frozen in an airtight container for up to one month. Q: HOW LONG DOES THE PULP LAST? A: Fruit and vegetable pulp can be frozen. It is best if it is in an airtight container or freezer bag. Discard after one month. We recommend that you use a separate container or bag for each pulp. Q: CAN I USE WHEATGRASS IN MY JUICER? A: Yes, just roll it up and insert it in the juicer. We recommend following the wheatgrass with celery to help the wheatgrass juice through the juicer. Q: CAN I USE CHERRIES WHOLE IN MY JUICER? A: No, we recommend removing the pit as it is very hard and will dull the blade. Q: CAN I USE GRAPES WITH SEEDS IN THEM? A: Yes, the seeds contain lots of vitamins and nutrients. Q: CAN I PUT THE RIND OF THE MELON IN THE JUICER? A: Yes, the rind contains lots of vitamins and nutrients that you loose by cutting the melon out of the rind. Q: CAN MY JUICER BE USED AS A FOOD PROCESSOR IS THERE A SPECIAL ATTACHMENT I NEED? A: No, there is no attachment that turns the juicer into a food processor. However the juicer leaves behind pulp from the fruits and vegetables that is used to cook with or freeze to make delicious frozen treats, Use the pulp to make healthy sauces, salsas, dips, muffins and more. Q: WHERE ARE MY 60 RECIPE CARDS? A: The recipes that were in the show are pages from the Power Juicer recipe book. The recipe book that includes 60 plus recipes is included with your Power Juicer. They are not cards.